What's new in BlueHill
Stay up to date with the latest features, improvements, and fixes. We ship updates regularly to make BlueHill better for you.
17
New Features
14
Improvements
11
Bug Fixes
AI-Powered Suggestions & Performance Boost
Introducing smart suggestions powered by AI and major performance improvements across the platform.
AI-powered response suggestions
Get intelligent reply suggestions based on ticket context and customer history
Smart ticket categorization
Automatically categorize incoming tickets using machine learning
50% faster dashboard loading
Optimized queries and caching for snappier experience
Redesigned notification center
Cleaner UI with better grouping and filtering options
Fixed email threading issues
Resolved cases where replies weren't properly threaded
Calendar sync reliability improvements
Bug Fixes & Stability
Fixed file upload timeout on large attachments
Resolved intermittent logout issues
Fixed timezone display in activity logs
Better error messages for failed API calls
Custom Fields & Workflow Builder
Create custom fields for any entity and build powerful automated workflows.
Custom fields for tickets, customers, and projects
Add text, number, date, dropdown, and multi-select fields
Visual workflow builder
Drag-and-drop interface for creating automation rules
Conditional logic in forms
Show/hide fields based on previous answers
Bulk edit for custom field values
Export custom field data to CSV
Fixed search not finding recently created records
Team Collaboration Features
New tools for better team coordination and communication.
Internal notes with @mentions
Tag team members in private notes on any ticket
Collision detection
See when another agent is viewing or replying to a ticket
Shared ticket views
Create and share filtered views with your team
Faster real-time updates across browser tabs
Fixed notification preferences not saving
Resolved duplicate ticket creation on slow connections
Customer Portal Redesign
A completely refreshed customer portal experience.
New customer portal design
Modern, responsive design with improved navigation
Self-service knowledge base
Customers can search articles before submitting tickets
Ticket satisfaction surveys
Collect CSAT feedback after ticket resolution
Portal loads 3x faster
Mobile-optimized ticket submission
Portal URL structure changed
Old portal links will redirect automatically for 90 days
BlueHill 2.0 - Major Platform Update
A ground-up rebuild with new architecture, better performance, and powerful new features.
Completely redesigned UI
Fresh, modern interface with dark mode support
Project boards with Kanban view
Visualize work with drag-and-drop boards
Advanced reporting dashboard
Customizable widgets and real-time metrics
Multi-language support
Interface available in 12 languages
New REST API v2
More endpoints, better documentation, webhook improvements
SSO improvements
Added support for Okta and Azure AD
API v1 deprecated
v1 endpoints will be removed on March 1, 2025
Minimum browser requirements updated
Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
Security Update
Enhanced password requirements
Session timeout controls for admins
Security patch for file upload validation
Fixed XSS vulnerability in rich text editor
Email Integration Improvements
Gmail and Outlook OAuth integration
Connect your email with one click
Email templates with variables
Create reusable templates with dynamic content
Better email parsing for attachments
Inline image support in emails
Fixed emails not sending when attachment exceeds 10MB
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